軟件創(chuàng)新之路：沖破高技術(shù)營(yíng)造的牢籠

第1篇電腦的逆向文化                  
   第1章信息時(shí)代之謎                  
     當(dāng)電腦與飛機(jī)“雜交”時(shí), 會(huì)得到什么?                  
     當(dāng)電腦與相機(jī)“雜交”時(shí), 會(huì)得到什么?                  
     當(dāng)電腦與鬧鐘“雜交”時(shí), 會(huì)得到什么?                  
     當(dāng)電腦與汽車(chē)“雜交”時(shí), 會(huì)得到什么?                  
     當(dāng)電腦與銀行“雜交”時(shí), 會(huì)得到什么?                  
     電腦容易造成麻煩                  
     商務(wù)軟件也受到損害                  
     當(dāng)電腦與軍艦“雜交”時(shí), 會(huì)得到什么?                  
     技術(shù)的憤怒                  
     業(yè)界受到否定                  
     本書(shū)的緣起                  
   第2章認(rèn)識(shí)的摩擦                  
     與物理力沒(méi)有聯(lián)系的行為                  
     交互設(shè)計(jì)與程序設(shè)計(jì)                  
     程序員與設(shè)計(jì)師的關(guān)系                  
     大多數(shù)軟件是意外設(shè)計(jì)的                  
     “交互”設(shè)計(jì)與“界面”設(shè)計(jì)的比較                  
     為什么基于軟件的產(chǎn)品備不相同                  
     跳的熊                  
     功能的成本                  
     辯護(hù)者與殘存者                  
     我們?nèi)绾螒?yīng)對(duì)認(rèn)識(shí)摩擦                  
     消費(fèi)勢(shì)力的民主化                  
     責(zé)備用戶(hù)                  
     軟件的種族隔離                  
   第2篇  耗費(fèi)大量時(shí)間                  
   第3章  金錢(qián)的浪費(fèi)                  
     最后期限管理                  
     “完成了”的軟件是什么樣?                  
     帕金森定律                  
     從未交付的產(chǎn)品                  
     推遲交貨并無(wú)危害                  
     功能表的討價(jià)還價(jià)                  
     程序員的控制                  
     功能不盡人意                  
     重復(fù)及市場(chǎng)不可預(yù)測(cè)的神話                  
     壞軟件的隱藏成本                  
     寫(xiě)壞軟件比寫(xiě)軟件更昂貴                  
     機(jī)會(huì)的價(jià)值                  
     原型法的價(jià)值                  
   第4章跳舞的熊                  
     如果有問(wèn)題, 不能立刻解決掉嗎?                  
     消費(fèi)類(lèi)電子產(chǎn)品的受害者                  
     電子郵件程序如何失敗                  
     調(diào)度程序如何失敗                  
     日歷程序如何失敗                  
     大規(guī)模的web歇斯底里癥                  
     軟件出了什么錯(cuò)?                  
     軟件的忘性                  
     軟件的懶惰                  
     軟件對(duì)信息的吝裔                  
     軟件不靈活                  
     軟件責(zé)備用戶(hù)                  
     軟件不負(fù)責(zé)任                  
   第5章  消費(fèi)者的忠誠(chéng)消失                  
     可期望性                  
     比較                  
     市場(chǎng)時(shí)機(jī)                  
   第3篇  用叉子喝湯                  
   第6章作繭自縛                  
     越組代庖                  
     孕育悲劇                  
     電腦與人的比較                  
     把狗教成貓                  
   第7章邏輯人                  
     登機(jī)之路                  
     電腦程序員心理學(xué)                  
     程序員用可控性來(lái)?yè)Q取簡(jiǎn)單性                  
     程序員只想求知而不要成功                  
     程序員注重可能性而不是合理性                  
     程序員像搗蛋鬼…                  
   第8章  過(guò)時(shí)的文化                  
     編程的文化                  
     重復(fù)使用代碼                  
     共同的文化                  
     微軟的編程文化                  
     文化的孤立性                  
     問(wèn)題的關(guān)鍵                  
     稀缺性思維                  
     是過(guò)程而不是技術(shù)使人喪失人性                  
   第4篇  交互設(shè)計(jì)好商機(jī)                  
   第9章  為歡樂(lè)而設(shè)計(jì)                  
     角色                  
     只為一個(gè)人設(shè)計(jì)                  
     帶轱轆的手提箱和可粘貼的便條                  
     彈性用戶(hù)                  
     特定性                  
     假設(shè)                  
     精確, 而不準(zhǔn)確                  
     對(duì)技術(shù)水平的實(shí)際了解                  
     角色終結(jié)功能的辯論                  
     設(shè)計(jì)師和程序員都需要角色                  
     是用戶(hù)角色, 而不是買(mǎi)方角色                  
     角色的預(yù)測(cè)                  
     首要角色                  
     案例分析：Sony Trans Com的“P＠ssport’                  
     傳統(tǒng)的解決辦法                  
     角色                  
     為Clevis設(shè)計(jì)                  
   第10章  為效能而設(shè)計(jì)                  
     目標(biāo)是我們完成任務(wù)的緣由                  
     任務(wù)不是目標(biāo)                  
     從事任務(wù)導(dǎo)向設(shè)計(jì)的程序員                  
     目標(biāo)導(dǎo)向的設(shè)計(jì)                  
     目標(biāo)導(dǎo)向的電視新聞                  
     目標(biāo)導(dǎo)向的課堂管理程序                  
     個(gè)人的與實(shí)際的目標(biāo)                  
     相稱(chēng)盡力的原理                  
     個(gè)人目標(biāo)                  
     公司目標(biāo)                  
     實(shí)際目標(biāo)                  
     虛假目標(biāo)                  
     電腦也是人                  
     為彬彬有禮而設(shè)計(jì)                  
     什么是禮貌?                  
     使軟件有什么禮貌?                  
     禮貌軟件對(duì)我為G1                  
     禮貌軟件對(duì)我尊重                  
     禮貌軟件對(duì)我友好                  
     禮貌軟件通情達(dá)理                  
     禮貌軟件能預(yù)知我的需要                  
     禮貌軟件善于應(yīng)對(duì)                  
     禮貌軟件對(duì)其個(gè)人問(wèn)題沉默寡言                  
     禮貌軟件又要信息靈通                  
     禮貌軟件應(yīng)有感知                  
     禮貌軟件應(yīng)有自信                  
     禮貌軟件能堅(jiān)持集中                  
     禮貌軟件能規(guī)避問(wèn)題                  
     禮貌軟件立即令人滿足                  
     禮貌軟件值得信賴(lài)                  
     案例研究：ELemental Drumbeat                  
     調(diào)查研究                  
     誰(shuí)為誰(shuí)服務(wù)                  
     設(shè)計(jì)                  
     退一步                  
     其他話題                  
   第11章  為人而設(shè)計(jì)                  
     腳本提綱                  
     日常使用型腳本提綱                  
     必需使用型腳本提綱                  
     邊緣情況的腳本提綱                  
     調(diào)節(jié)界面                  
     永久的中間程度                  
     自詡神奇                  
     詞匯表                  
     語(yǔ)言的突破                  
     現(xiàn)實(shí)總是打擊最不合時(shí)宜者                  
     案例研究：Logitech Scanman                  
     麥爾考, Web勇士                  
     馬啟迪, 小男孩                  
     曼努姆, DPI                  
     扮演自詡神奇                  
     一流的修整                  
     一流的圖像縮放                  
     一流的圖像重新定向                  
     一流的結(jié)果                  
     連接軟硬件的橋梁                  
     波少則是更多                  
   第5篇  恢復(fù)主控權(quán)                  
   第12章  不顧一切找用途                  
     調(diào)整時(shí)間順序                  
     用戶(hù)測(cè)試                  
     用戶(hù)在編程之前測(cè)試                  
     在測(cè)試過(guò)程中加入可用性測(cè)試                  
     多學(xué)科團(tuán)隊(duì)                  
     程序員做設(shè)計(jì)                  
     你怎么知道的?                  
     風(fēng)格指南                  
     利益沖突                  
     專(zhuān)題組                  
     可視設(shè)計(jì)                  
     工業(yè)設(shè)計(jì)                  
     好酷的新技術(shù)                  
     重復(fù)                  
   第13章  進(jìn)程的管理                  
     誰(shuí)真正擁有最大的影響力?                  
     顧客驅(qū)動(dòng)的死亡螺線                  
     概念的完整性是核心能力                  
     一個(gè)浮土德式的交易                  
     要有一個(gè)長(zhǎng)遠(yuǎn)觀點(diǎn)                  
     要有責(zé)任感                  
     要保證足夠的時(shí)間                  
     要把握控制權(quán)                  
     認(rèn)清基本事實(shí)                  
     要知道刪減哪些功能                  
     制作電影                  
     解決方案                  
     便于制作的文檔設(shè)計(jì)                  
     設(shè)計(jì)影響代碼                  
     設(shè)計(jì)文檔有益于程序員                  
     設(shè)計(jì)文檔有益于市場(chǎng)銷(xiāo)售                  
     設(shè)計(jì)文檔有益于軟件說(shuō)明和技術(shù)支持                  
     設(shè)計(jì)文檔有益于管理                  
     設(shè)計(jì)文檔有益于整個(gè)公司                  
     誰(shuí)對(duì)產(chǎn)品的質(zhì)量負(fù)責(zé)?                  
     建立友好的設(shè)計(jì)進(jìn)程                  
     交互設(shè)計(jì)師從哪里來(lái)?                  
     組建設(shè)計(jì)小組                  
   第14章  效能和歡愉                  
     一個(gè)運(yùn)行良好的項(xiàng)目實(shí)例                  
     全公司的設(shè)計(jì)意識(shí)                  
     轉(zhuǎn)變的好處                  
     讓他們吃蛋糕                  
     改變這個(gè)過(guò)程