chapter 1 an overview of business writing
商務寫作概述
chapter 2 structure and style of business letters
商業(yè)信函的結構與格式
chapter 3 inquiries and requests
詢盤與請求
chapter 4 replies
回復函
chapter 5 complaints and claims
投訴與索賠
chapter 6 adjustments and refusals
理賠與拒絕函
chapter 7 sales letters
銷售函
chapter 8 invitation and thank-you letters
邀請函與感謝信
chapter 9 letters of apology and congratulation
道歉信與祝賀信
chapter 10 notice and announcement
通知與通告
chapter 11 memos and minutes
備忘錄與會議記錄
chapter 12 resume
簡歷
chapter 13 letters of application
申請函
chapter 14 letters of recommendation
推薦信
chapter 15 proposals
意向書
chapter 16 reports
報告
chapter 17 business documents
商務文件
chapter 18 questionnaires
調查問卷
reference answers
參考答案
reference 參考書目