零售業(yè)英語

PARTA接待基本會話BasicUsage
1.招呼用語/2
MayIhelpyou?
2.聽不懂時的應付之道/5
Pardonme?
PARTB迎客須知ProperTreatment
1.詢問及回答顧客的意愿/12
Wouldyouliketotryiton?
2.要求顧客/16
Wouldyoupleasetakeyourshoesoffin
thefittingroom?
3.請的用法/19
Please.
4.向顧客推薦/22
ShallItakeyourmeasurements，sir?
5.如何拒絕顧客/25
I'msorrywedon'tacceptcreditcards.
6.展示商品/29
Pleasehavealook.
7.交易/31
Howmuchisitaltogether?
PARTC推銷用語SuggestionsaboutSale
1.詢問顧客預算、喜好/36
Howmuchwouldyouliketopay?
2.建議顧客顏色、式樣/40
ThatcolorsureIooksgoodonyou.
3.建議顧客尺寸大小/43
Ithinkit-salittletoosmallforyou.。
4.說明流行款式/48
Thisispopularnow.
5.說明尺寸單位及限制/51
WeusethecentimeterinChina.
6.說明材質/55
It’smadeof100％cotton.
7.說明耐久性/58
Whichwearsbetter7
8.說明洗滌方法/61
Howdoyoupreventdiscoloration?
9.說明存貨/64
Thisisthelargestonewehaveinstockrightnow.
10.說明是非賣品/69
It’snotforsale.
11.說明訂購事宜及所需時間/72
Shal1weordersomemore?
12.說明書及保證/76
WehaveamanualwritteninEnglish.
13.運送須知(費用、日期等)/79
Wouldyouliketohaveitdelivered?
14.包裝說明/84
ShallIgift.wrapit?
15.請求匯兌/87
WouldyoumindchangingyourmoneyintoRMB?
16.定金及余款的說明/91
Wehaveacash.on—deliverysystem.
17.大拍賣時/93
Theyareallonsale.
1.拒絕減價、小費/98
Wecan’tgiveyouanydiscount.
19.說明折扣限度/100
OurbestOfferis1O％off.
20.餐飲會話/103
MayItakeyourorder?
PARTD說明場所位置WheretheSituationis
1.層數(shù)及建筑物/110
It’Sonthe3rdfloor.
2.同樓的其他售貨處/114
WherecanIfindstereos?
3.洗手間方向/119
Where'sthelavatory?
4.電梯內/122
Whatfloor,sir?
PARTE說明營業(yè)時間BusinessTime
1.平常的營業(yè)時間/128
Weopenfrom10：00to6：00.
2.不同的營業(yè)時間/132
Ourrestaurantsareopentill8：00.
3.旺季的營業(yè)日/135
We’reopeneverydayduringtheyear-endgiftseason.
4.公休/138
OurregularholidayisThursday.
PARTF進一步的溝通FurtherCommunication
1.總機的電話應答/144
Holdtheline，please.
2.柜臺的電話應答/148
Heisoutatthemoment.
3.其他電話應對/151
Hello.Wouldyoumindspeakingmoreslowly?
4.退貨、退錢、換貨的詢問/158
Doyouhavethereceipt?
5.修理的詢問/163
It’Scoveredbywarranty.
6.廣播失物及小孩走失等/168
Whatdoesshelooklike?
7.免稅品的處理/173
MayIseeyourpassport，please?
PARTG各式專柜會話Var。iousDepartments
1.鞋類專柜/182
WhatdoesEordoubleEmean?
2.服裝專柜/186
lthinktheyarealittletight.
3.領帶專柜/191
Canyouselectoneformethatgoeswellwiththissuit?
4.寶石專柜/194
Isitgenuinepearl?
5.西式瓷器專柜/200
It’Snotmadeinthatpattern.
6.日式瓷器專柜/205
Howaboutcoastersorvases?
7.洋娃娃專柜/21O
Myfriendwantstobuyadollwhoseheadismadeofporcelain.
8.玩具專柜/214
Thisisbattery—powered.
9.禮品專柜/218
HowaboutsomethinglikeaKimono?
10.匯兌地點/221
Howcometherateishigher?
附錄Appendix
百貨日用品一覽表/226
Commodities
商店用語/236
CommerciaIterms