Unit One Around the Office
Lesson One Describe your Office
Lesson Two Organization System
Key to Unit One
Unit Two Communication
Lesson One Greetings and Introductions
Lesson Two Telephone
Lesson Three Social Language
Key to Unit Two
Unit Three Planning
Lesson One Planning an Interview
Lesson Two Planning a Meeting
Lesson Three Planning a Presentation
Key to Unit Three
Unit Four Work with Other Departments
Lesson One Working with Sales and Marketing Department
Lesson Two Cooperation with HR Department
Lesson Three Dealing with Trade Affairs
Lesson Four Following the Rules of Finance and Accounting Department
Key to Unit Four
Unit Five Business Travel
Lesson One Planning a Business Trip
Lesson Two Meeting a Foreign Business Friend
Lesson Three Following the Route
Lesson Four Dinner Party
Lesson Five Entertaining
Lesson Six Visiting a Factory
Lesson Seven Departure
Key to Unit Five
Unit Six Documenting and Filing
Lesson One Handling Messages
Lesson Two Letter, Fax and E-mail
Lesson Three Writing a Report
Lesson Four Contract and Agreement
Key to Unit Six
Unit Seven Business Ethics and Manners
Lesson One Ceremonial Address
Lesson Two How to Speak Effectively in Public
Lesson Three International Business Negotiations
Lesson Four Banquet Manners and Etiquette Differences
Key to Unit Seven
Unit Eight Communication across Cultures
Lesson One Globalization Backgrounds
Lesson Two Effective Communication
Key to Unit Eight
附錄
參考文獻
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