part 1 基本用語
unit 1 before making phone calls
打電話之前的準備2
unnit 2 starting a conversation
開始對話28
unit 3 transferring phone calls
轉接電話53
unit 4 reasons of calling
來電的理由77
unit 5 when someone is unavailable:
receiver’s situation
當對方要找的人不在時103
unit 6 when someone is unavailable:
caller’s situation
當你要找的人不在時130
unit 7 voice mail語音信箱155
unit 8 ending a conversation
結束對話181
part2 各種情境
unit 9 invitations邀請196
unit 10 inquiry詢問216
unit 11 thanks道謝236
unit 12 congratulations恭喜256
unit 13 apologies道歉278
unit 14 appcintments約會299
unit 15 confirmation確認321
unit 16 calling for help
打電話求助342
unit 17 requirements要求362
unit 18 shopping購物381