酒店飯店英語口語實例大全

Part1 前臺服務
Unit 1 預訂房間Room Reservation
Unit 2 團隊預訂Making the Group Reservation
Unit 3 改變預訂Changing the Reservation
Unit 4 取消預訂Cancelling the Reservation
Unit 5 酒店設施The Facilities
Unit 6 設施位置The Location of the Facilities
Unit 7 機場接客Receiving a Guest at the Airport
Unit 8 入住賓館Check—in
Unit 9 迎賓接待Reception
Unit 10 歡迎熟客Welcoming the Old Guest
Unit 11 推薦餐廳Recommending Restaurant
Unit 12 確認姓名Confirmation of Names
Unit 13 公司付賬On a Company Account
Unit 14 持有預付收據WM a Hotel Voucher
Unit 15 再度光臨而房費不同Room Rate Changes for a Returning Guest
Unit 16 兌換貨幣Exchanging Money
Unit 17 旅游服務Tourism Service
Unit 18 為客人叫出租車Calling a Taxi for theGuest
Unit 19 飯店安全Hotel Safety
Unit 20 汽車安排Car Services
Unit 21 結賬離店Check-out
Unit 22 帶至柜臺To the Reception Desk
Unit 23 帶至客房To the Guest Room
Unit 24 搭乘電梯Taking the Elevator
Unit 25 到達客房Arriving at the Room
Unit 26 送錯行李Delivering to the Wrong Room
Unit 27 提取客人行李Picking up Guest’S Bags
Unit 28 領取行李Collecting Bags
Unit 29 寄存物品Depositing Items
Unit 30 領取物品Collecting Items
Unit 31 遺失取物牌Tag Being Lost
Part2 咨詢服務
Unit 32 詢問客房號碼Inquiring Room Number
Unit 33 查詢姓名未列在表上The Name Doesn’t Appear on the List
Unit 34 給住宿旅客留言Message for Staying Guests
Unit 35 替客人傳話Conveying Messages for Guests
Unit 36 介紹臨近場所Introducing Nearby Locations
Unit 37 介紹較遠場所Introducing Faraway Locations
Unit 38 指示客人如何到旅館Giving Directions to the Hotel
Unit 39 指示客人如何到目的地Giving Directions to the Destination
Unit 40 提供逛街觀光信息Information for
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Part3 客房服務
Part4 電話服務
Part5 商務服務
Part6 餐飲服務
Part7 康樂服務
Part8 購物服務