前言
Chapter 1 Customer Reception 接待顧客
1 Greeting Customers與顧客打招呼/2
2 Recommending Commodities to Customers向顧客推薦商品/6
3 Bargaining討價還價/11
4 Claiming for Compensation or Payment要求賠償或結賬/17
5 After-sales Service售后服務/2l
Chapter 2 Effective Selling 銷售實戰(zhàn)
1 Selling Shoes賣鞋/28
2 Selling Cosmetics賣化妝品/34
3 Selling Costume賣服裝/40
4 Selling Jewelry賣珠寶首飾/47
5 Selling Sports Goods賣體育用品/53
6 Selling Clocks and Toys賣鐘表和玩具/59
7 Selling Craftwork賣工藝品/64
8 Selling Cigarettes and Wines賣煙和酒/7l
9 Selling Drugs賣藥/77
10 Selling Tea賣茶葉/83
11 Selling Books賣書/88
12 Selling Furniture and Electric Appliances賣家具和電器/93
13 Selling Computers and Mobile Phones賣電腦和手機/99
14 Selling Fruits and Vegetables賣水果和蔬菜/104
15 Selling Cars賣汽車/108
Contents
16 Selling Houses賣房子/114
17 Selling Food賣食品/119
18 Selling Stationery賣文具/125
19 SeUing Flowers賣花/131
20 Selling Glasses賣眼鏡/135
21 Selling Perfumes賣香水/140
22 Promotion減價促銷/145
附錄售貨員英語詞匯/150