Chapter One Going to the Foreign Enterprises走進外企
Ⅰ Education Background教育背景
Ⅱ Personal Skill個人技能
HI Work Experience工作經歷
Ⅳ Remuneration Benefits待遇福利
Ⅴ Going to Work報到上班
Ⅵ Work Training工作培訓
Ⅶ Chauing with Colleagues同事閑聊
Chapter Two omce Affairs內部辦公事務
Ⅰ Receiving Visitors接待來訪者
Ⅱ Computer Technology電腦操作
Ⅲ Memos備忘錄
Ⅳ Handling Faxes and Correspondences處理傳真、信函
Ⅴ Filing Documents文件管理
Ⅵ Planning a Meeting安排會議
Ⅶ Taking Minutes會議記錄
Chapter Three External Contact外部辦公聯(lián)絡
Ⅰ Booking a Table預訂餐桌
Ⅱ Booking a Room預訂房間
Ⅲ Booking Tickets訂票
Ⅳ Hiring a Taxi租車
Ⅴ Bank Business銀行業(yè)務
Ⅵ Post Office Business郵局業(yè)務
Ⅶ Buying Office Supplies購買辦公用品
Chapter Four Communications交際活動
Ⅰ Meeting at the Airport機場迎接
Ⅱ Making Appointment預約
Ⅲ Ⅵsiting Others拜訪他人
Ⅳ Dining with Clients與客戶進餐
Ⅴ Showing Ⅵsitors Around帶客參觀
Ⅵ Presenting Gifts禮尚往來
Ⅶ Leave—taking道別
Chapter Five Business Trade商務貿易
Ⅰ Making Inquiries詢盤
Ⅱ Counter-offer還盤
Ⅲ Terms of Payment支付條款
Ⅳ Discount and Commission傭金與折扣
Ⅴ Insurance保險
Ⅵ Contract簽訂合同
Ⅶ Claims and Arbitration索賠與仲裁
Chapter Six Feelings and Emotions情感情緒
Ⅰ Thanks感謝
Ⅱ Surprise驚奇
Ⅲ Anxiety and Complain焦慮與抱怨
Ⅳ Apology道歉
Ⅴ Sympathy and Encouragement同情與鼓勵
Ⅵ Congratulations and Best Wishes祝賀與祝愿
Ⅶ Likes and Dislikes喜歡與厭惡
Chapter Seven Entertainment and Relaxing娛樂放松
Ⅰ Planning the Vocation度假計劃
Ⅱ Sightseeing觀光
Ⅲ Camping and Outing野營與野餐
Ⅳ Attending a Dancing Party參加舞會
Ⅴ Seeing a Movie看電影
Ⅵ Singing Karaoke唱卡拉OK
Ⅶ Sports and Fitness運動健身