Lesson One The Principles of Effective Business Communication 3.Adopt a reader-focused approach 5.Have a good command of English 6.Have a good command of business knowledge Lesson Two Selection of Media 3.CommLuucation etiquette 4.Considerations in media selection Abbreviation for Internet Commurucation Smiley for Internet Communication Exercises Lesson Three The Parts and Formats of Business Correspondence (Ⅰ) 2.Structure of business letters 3.Format of business letters 5.Format of envelopes New Words and Phrases Lesson Four The Parts and Formats of Business Correspondence(Ⅱ) l.lnteroffice memorandum New Words and Phrases Lesson Five Resume 4.Formats and examples of a resume 5.Telephone conversation for interview announcement New Words and Phrases Lesson Six Application Letter 2.Writing strategy 3.Communication for results 4.Example letters 5.Telephone conversation New Words and Phrases Useful Expressions Lesson Seven Establishing Business Relations 2.Writing strategy 3.Communication for results 4.Example letters 5.Telephone conversation New Words and Phrases Useful Expressions Lesson Eight Status Inqrury 1.Introduction 3.Communication for results 5.Telephone conversation …… Lesson Nine Product Inquiry and Reply Lesson Ten Offer, Counter-Offer and Order Lesson Eleven Payment Terms Lesson Twelve Payment by Letter of Credit Lesson Thirteen Packing and Shipping Mark Lesson Fourteen Shipment Lesson Fifteen Insruance Lesson Sixteen Complaints and Claims Lesson Seventeen Adjustment to Claims Lesson Eighteen Sales Promotion Lesson Nineteen Business Report Lesson Twenty Business Contracts and Agreements Key to the Exercises Reference
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