酒店實(shí)用英語(yǔ)

定　價(jià)：￥26.00

作　者：	馮巖巖等著
出版社：	對(duì)外經(jīng)濟(jì)貿(mào)易大學(xué)出版社
叢編項(xiàng)：	工學(xué)結(jié)合新思維高職高專財(cái)經(jīng)類"十二五"規(guī)劃教材
標(biāo)　簽：	語(yǔ)言文字語(yǔ)言.文字英語(yǔ)教學(xué)

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京東 (￥22.60)

ISBN：	9787811347845	出版時(shí)間：	2010-10-01	包裝：	平裝
開本：	16開	頁(yè)數(shù)：	198	字?jǐn)?shù)：

內(nèi)容簡(jiǎn)介

　　本教材根據(jù)教高【2006】16號(hào)《關(guān)于全面提高高等職業(yè)教育教學(xué)質(zhì)量的若干意見》的文件精神，從高職高專“就業(yè)為導(dǎo)向”的辦學(xué)目標(biāo)出發(fā)，根據(jù)旅游酒店管理類專業(yè)人才的培養(yǎng)目標(biāo)和課程設(shè)置要求，基于星級(jí)酒店服務(wù)崗位所必需的英語(yǔ)實(shí)際應(yīng)用能力，在深入酒店實(shí)踐和廣泛調(diào)研的基礎(chǔ)上，從框架構(gòu)建、內(nèi)容篩選、深廣度定位和體例編排等方面都傾力以“工學(xué)結(jié)合”為紐帶創(chuàng)新建設(shè)。

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圖書目錄

Module One The Front Desk
Sub-module 1 Accepting Room Reservation
Case 1 A Confirmed reservation 4
Case 2 A Guaranteed reservation 5
Case 3 Over-booking 6
Case 4 Handling the complaint about the room reservation 7
Sub-module 2 Check-in 15
Case 1 Bell service 16
Case 2 Registering a walk-in guest 16
Case 3 Registering a guest who has a reservation 17
Sub-module 3 Change of Reservation and Cancellation 25
Case 1 Bringing forward the reservation 26
Case 2 Extending the reservation 27
Case 3 Cancelling a guaranteed reservation 28
Sub-module 4 Other Services 35
Case 1 Taking a message 36
Case 2 Exchanging foreign currency 37
Case 3 Information service 37
Sub-module 5 Check-out 43
Case 1 Checking Out for guests 44
Case 2 Something wrong with the bill 45
Case 3 Late check-out and bell service 45
Module Two Housekeeping
Sub-module 6 Floor Service 55
Case 1 The Bellboy shows the guest to his room 56
Case 2 Room-cleaning service 57
Case 3 Food-delivering service 58
Case 4 Handling the complaint about the noise 59
Sub-module 7 Laundry Service 65
Case 1 Dry cleaning 66
Case 2 Quick service 67
Case 3 Making a wrong delivery 68
Sub-module 8 Lost and Found 73
Case 1 A complaint about lost articles 74
Case 2 Lost and Found Desk 75
Case 3 At the security section 76
Sub-module 9 Emergency Service 81
Case 1 Illness emergency 82
Case 2 Damage problem 83
Case 3 Losing the passport 84
Module Three Food and Beverage
Sub-module 1O Booking a Table 91
Case 1 Booking a table for five 92
Case 2 Booking a banquet 93
Case 3 Booking a family reunion dinner 94
Sub-module 11 Seating the Guest 101
Case 1 Seating the guests with the reservation 102
Case 2 Handling a coupon storm 103
Case 3 Receiving the guests without the reservation 104
Sub-module 12 Taking Orders 111
Case 1 Recommending specialties 112
Case 2 Recommending Sichuan Cuisine 113
Case 3 Recommending a special offer 114
Sub-module 13 Services during the Meal 119
Case 1 Eating Beijing roast duck 120
Case 2 Offering more dishes 121
Case 3 Settling the bill 122
Case 4 Handling the complaint about food 123
Module Four Other Services
Sub-module 14 Business Center 131
Case 1 Sending a fax and photocopying 132
Case 2 The Internet service 133
Case 3 Booking a ticket 134
Sub-module 15 Recreation Center 139
Case 1 Using the Gym 140
Case 2 Drinking Chinese tea and demonstrating how to brew tea 141
Case 3 Selling souvenirs 142
Sub-module 16 Conference Center 149
Case 1 Inquiries about the conference room 150
Case 2 Booking a conference room 151
Case 3 Booking a multi-functional hall 152
Tapescripts 159
Keys 169
Appendix 1 181
Appendix 2 185
Bibliography 199