Module One Front Office Services Unit One Taking a Reservation Unit Two Check-in Unit Three Concierge Unit Four Operator Unit Five Business Center Unit Six The Front Office Cashier Module Two Housekeeping Services Unit One Receiving Guests Unit Two Chamber Service Unit Three Laundry Service Unit Four Lost and Found Service Unit Five Solving Problems Module Three Food and Beverage Services Unit One Taking a Reservation Unit Two Seating Guests Unit Three Taking Orders Unit Four Serving Guests Unit Five Room Service Unit Six Bar Service Module Four Miscellaneous Services Unit One At the Shop Unit Two Health Club Unit Three At the Hair Salon and the Beauty Parlor Appendices Appendix Ⅰ Some Useful Vocabulary in the Front Office Department Appendix Ⅱ Some Useful Vocabulary in the Housekeeping Department Appendix Ⅲ Some Useful Vocabulary in the Food and Beverage Department Appendix Ⅳ Some Useful Vocabulary for Miscellaneous Services References
鄂公網(wǎng)安備 42010302001612號(hào) 