Chapter 1
求職面試 The Job Interview
1 求職準備 .............................................. 002
2 投遞簡歷 ...............................................011
3 自我介紹 .............................................. 020
4 教育背景 .............................................. 028
5 工作經驗 .............................................. 036
6 應聘原因 .............................................. 045
7 薪金待遇 .............................................. 053
8 職業(yè)規(guī)劃 .............................................. 062
Chapter 2
新人報到 The Office Newcomer
1 報到上班 .............................................. 070
2 結識同事 .............................................. 078
3 辦公用品 .............................................. 086
4 辦公部門 .............................................. 095
5 職場培訓 .............................................. 102
Chapter 3
工作時間 Working Time
1 分配任務 ..............................................112
2 開展工作 .............................................. 120
3 同事溝通 .............................................. 126
4 工作進度 .............................................. 134
5 完成工作 .............................................. 142
Chapter 4
電話聯(lián)絡 Telephone
Communications
1 接打電話 .............................................. 152
2 轉接電話 .............................................. 164
3 打錯電話 .............................................. 173
4 電話留言 .............................................. 180
5 掛斷電話 .............................................. 188
6 電話咨詢 .............................................. 196
7 電話預約 .............................................. 202
8 電話投訴 .............................................. 210
Chapter 5
日常事務 Daily Affairs
1 辦公文件整理 ....................................... 218
2 收發(fā)傳真 .............................................. 227
3 復印打印 .............................................. 236
4 郵件往來 .............................................. 245
5 電腦操作 .............................................. 258
6 職場會議 .............................................. 268
Chapter 6
同事相處 Getting Along with Your
Coworkers
1 同事聊天 .............................................. 278
2 拜訪同事 .............................................. 290
3 同事矛盾 .............................................. 296
4 意見建議 .............................................. 304
5 感謝 .................................................... 312
6 道歉 .................................................... 319
Chapter 7
特殊狀況 Special Circumstances
1 上班下班 .............................................. 328
2 遲到早退 .............................................. 335
3 加班調班 .............................................. 342
4 請假休假 .............................................. 353
5 工作壓力 .............................................. 361
6 出現(xiàn)錯誤 .............................................. 368
7 崗位調動 .............................................. 374
8 加薪升職 .............................................. 380
9 離職解聘 .............................................. 389
Chapter 8
出差路上 On Business Trip
1 坐公交車 .............................................. 398
2 乘坐地鐵 .............................................. 406
3 坐出租車 .............................................. 412
4 火車出行 .............................................. 420
5 飛機出行 .............................................. 429
6 賓館住宿 .............................................. 4387 接待客戶 .............................................. 446
8 客戶送行 .............................................. 453
Chapter 9
職場就餐 Diet
1 自帶午餐 .............................................. 460
2 外賣訂餐 .............................................. 467
3 餐館就餐 .............................................. 475
4 酒吧喝酒 .............................................. 483
5 在咖啡廳 .............................................. 490
6 泡杯茶喝 .............................................. 499
Chapter 10
職場達人 Being the Best Staff
1 市場調研 .............................................. 508
2 介紹產品 .............................................. 516
3 營銷活動 .............................................. 522
4 參加展會 .............................................. 529
5 客戶訂單 .............................................. 537
6 價格談判 .............................................. 545
7 支付條款 .............................................. 553
8 簽訂合同 .............................................. 560
9 年終考核 .............................................. 568
10 發(fā)年終獎 ............................................ 575