Part Ⅰ Front Desk Module 1 Room Reservation Module 2 Check-in Module 3 BelI Service Module 4 Providing Information Module 5 Check-out Part II Food&Beverage Module 6 Table Reservation Module 7 Taking Orders Module 8 Serving Dishes Module 9 Beverage Service Part Ⅲ Housekeeping Module 10 Guiding Guests to Their Rooms Module 11 Chamber Service Module 12 Laundry Service Module 13 PersOnalized Service Part lV Business Center Module 14 Secretary service Module 15 Convention service Part V MisceIlaneous Service Module 16 Recreation Center Module 17 Shopping Center Appendix Appendix 1 Hotels Department and Position Appendix 2 Vocabulary in Food＆Beverage Department Appendix 3 Vocabulary in Housekeeping Department Appendix 4 Foreign Currency Symbols and Codes Appendix 5 Service Directory Appendix 6 Common Public Signs and Symbols
鄂公網(wǎng)安備 42010302001612號 