目錄
Chapter 1 商務求職.......................................1
1. 人員招聘
Recruitment.......................................................1
2. 面試
Interview..............................................................6
3. 薪資待遇 Salary.........................................................12
Chapter 2
職場交往........................................................18
1. 新人報到 Introduction of New
Colleagues.............................................18
2. 升遷或離職 Promoting or
Quitting.......................................................23
3. 工作午餐 Working
Lunch....................................................................28
4. 評價老板 Comments on the Boss..........................................................33
Chapter 3
商務辦公......................................................39
1. 電話交談 Telephone
Call.................................................39
2. 來訪接待 Visitor Reception.................................................................44
3. 投訴與索賠 Complaint and
Claim...........................................50
4. 仲裁和調解 Arbitration and
Mediation.................................................56
Chapter 4 商務會議...........................................................64
1. 會議安排 Meeting
Arrangement..........................................................64
2. 碰頭會 Brief
Meeting..................................................72
3. 對策研討會 Problem-Solving Meeting..................................................79
4. 業(yè)務伙伴會 Business Partner
Meeting..................................................87
5. 工作總結會 Summing-Up
Meeting..............................................95
Chapter 5 商務實務.........................................................101
1. 詢盤 Inquiry....................................................101
2. 發(fā)盤 Offer................................................107
3. 還盤與談價 Counter Offer and Price Negotiation.....................112
4. 折扣
Discount.............................................................117
5. 包裝
Packing.........................................................122
6. 交貨與裝運 Delivery and Shipment.......................128
7. 保險 Insurance............................................134
Chapter 6 商務談判.............................................141
1. 易貨貿易和補償貿易談判
Barter Trade and Compensation Trade Negotiation................141
2. 加工與裝配貿易談判 Processing and Assembling Trade Negotiation.........146
Chapter 7 商務合作...................................................151
1. 合資企業(yè) Joint
Venture..............................................151
2. 技術轉讓合作 Technology Transfer Cooperation....................158
Chapter 8 商務代理........................................164
1. 尋求代理 Agency Seeking...........................................164
2. 申請代理 Agency
Applying............................................169
3. 代理傭金 Agency Commission..............................175
Chapter 9
商務支付..........................................................182
1. 信用證 Letter of
Credit..............................................182
2. 分期付款 Payment by Installment............................187
3. 托收
Collection....................................................192
Chapter 10 商務訂購.................................................199
1. 下訂單 Placing an Order.............................................199
2. 試購與續(xù)購 Trial Order and Repeated Order..........................204
3. 接受或拒絕訂單 Accepting or Declining an Order.......................209
Chapter 11
商務溝通.......................................................218
1. 展銷會 Exhibition.......................................218
2. 廣告宣傳 Advertising...............................................226
3. 促銷活動 Promotion.............................................233
Chapter 12 商務營銷...............................................239
1. 市場調查 Market Research..........................................239
2. 市場營銷 Marketing..............................................245
Chapter 13 電子商務...........................................251
1. 電子商務的優(yōu)勢 Advantages of E-Commerce.............................251
2. 網上業(yè)務 Business Online...........................................256
Chapter 14
商務旅行.........................................................261
1. 機票預訂 Ticket Reservation........................261
2. 賓館預訂 Room Reservation...........................265
3. 機場手續(xù) Procedures at the Airport...........................269
4. 海關手續(xù) Procedures at the Customs......................274
Chapter 15 商務參觀..................................................280
1. 公司介紹 Company Introduction...............................280
2. 部門介紹 Department Introduction.....................288
3. 產品介紹 Product Introduction.................................295
4. 參觀廠房 Visiting Factory..........................................302
Chapter 16
商務會見....................................................309
1. 機場見面 Meeting at the Airport.................................309
2. 相互介紹 Introductions of Each Other......................314
3. 約會安排 Appointment Arrangement..........................319
4. 約會取消 Appointment Cancellation.................323
5. 宴會宴請 Invitation and Reception...............326
6. 送行告別 Seeing Off......................331
Chapter 17 商務文化....................................338
1. 公司文化 Corporate Culture........................338
2. 管理風格 Management Style...............................349
3. 員工激勵 Staff Motivation........................................357